Privacy Policy

Breezes Resort & Spa Bahamas

Last updated: October 15, 2026

This policy was last reviewed on October 7, 2026. For questions, contact [email protected].

1. Our Commitment to Privacy

At Breezes Resort & Spa Bahamas, part of The SuperClubs Collection of Hotels & Resorts, we are committed to respecting and protecting your privacy. Our website, breezes.com, is operated by International Lifestyles, Inc. (ILI), the resort's authorized representative. This Privacy Policy explains what information we collect, how we use it, and the conditions under which we may disclose it.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

2. Who We Are

This policy applies to Breezes Resort & Spa Bahamas and to International Lifestyles, Inc. (ILI), the resort's authorized representative, which operates breezes.com, our reservations service and our digital booking channels, including our AI assistant apps. Breezes Bahamas is part of the SuperClubs collection of hotels and resorts. Our resort is located at 1 Breezes Lane, Cable Beach, Nassau, The Bahamas. Our website is breezes.com.

We collect and process personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and The Bahamas Data Protection (Privacy of Personal Information) Act.

3. Information We Collect

3.1 Personal Information You Provide

We collect personal information you voluntarily provide through our website, reservation system, check-in forms, promotional sign-ups, or other direct interactions. This may include:

Full name, email address, phone number, and postal address
Date of birth or age (for compliance with our 14+ age policy)
Passport or government-issued ID details (at check-in)
Travel preferences, room requests, and booking details
Dietary requirements, accessibility needs, and special occasion information
Marketing preferences and communication opt-ins
Feedback and reviews submitted during or after your stay

3.2 Payment Information

When you make a payment on our website, your payment card information is collected and processed directly by our payment processors, which handle card payments on our behalf and are PCI DSS compliant. We do not store full credit card numbers on our systems. We may retain the last four digits of your card number and card type for reference purposes only.

3.3 Booking Data

We maintain records of your reservations, including check-in and check-out dates, room type, number of guests, booking source, rate plan, and booking status. This data is stored in our reservation management systems to fulfill your booking and provide guest services.

3.4 Loyalty Program Data

If you enroll in Breezes Rewards, we collect and maintain your membership information, tier status, points balance, earning and redemption history, and program preferences.

3.5 Website Usage Data

When you visit our website, we automatically collect certain technical information, including:

IP address and approximate geographic location
Browser type, operating system, and device information
Pages visited, time spent on pages, and navigation paths
Referring website or search terms that led you to our site

3.6 Guest Experience Data

During your stay, we may collect additional information to enhance your experience, including:

Room preferences, dining preferences, and special requests
Records of on-property purchases and service usage (spa, cabanas, private dining)
Guest feedback and satisfaction survey responses

4. How We Use Your Information

4.1 Booking Fulfillment

We use your personal and booking information to:

Process reservations, payments, modifications, and cancellations
Send booking confirmations, pre-arrival information, and stay-related communications
Verify guest identity and age at check-in
Manage room assignments, special requests, and guest services

4.2 Communications

We may contact you via email or phone to:

Provide reservation-related updates and transactional information
Send pre-arrival and post-stay communications
Respond to your inquiries or requests

4.3 Breezes Rewards Program

For loyalty program members, we use your information to administer the program, track points and tier status, deliver tier-specific benefits, and communicate program updates.

4.4 Marketing

With your consent, we may send you promotional emails about special offers, events, and resort news. You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in any marketing email
Contacting us at [email protected]

Opting out of marketing will not affect transactional communications related to your bookings or account.

4.5 Service Improvement

We use aggregated and anonymized data to analyze booking trends, improve our website and services, enhance the guest experience, and inform business decisions.

4.6 Legal Compliance

We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, including tax reporting and financial regulations.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: Data transmitted between your browser and our website is encrypted using TLS (Transport Layer Security).
PCI Compliance: Payment card data is handled exclusively by our payment processors, which handle card payments on our behalf and maintain PCI DSS compliance.
Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
Secure Infrastructure: Our website and services are hosted on secure cloud infrastructure with regular security monitoring.

While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any security incidents.

7. Cookies & Tracking

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit our website. They help us provide a better browsing experience, remember your preferences, and analyze how our website is used.

7.2 Types of Cookies We Use

These technologies load when you open breezes.com. Essential cookies are required to book and to sign in. The others are not.

Essential Cookies: Required for navigation, the booking flow, and account sign-in. The site cannot complete a booking without them.
Analytics Cookies: Google Analytics 4 sets cookies such as _ga and _ga_*. They recognize a browser across pages and visits so we can see which pages are used. They do identify a browser. They are not required to book.
Advertising Cookies: The Meta Pixel sets _fbp to measure visits for advertising. The Google tag may set _gcl_au to connect an advertisement click with a later visit. We do not send your name or email to Meta from the browser. See section 5.1 for the limited booking information we share with Meta from our servers.
Booking Recovery: Triptease loads on this site to help recover an unfinished booking. It is a third-party script, not required to complete a booking you are ready to finish.
Preference Cookies: A first-party cookie, brz_nav_ab, remembers which version of the navigation you were shown.

7.3 Managing Cookies

You can block or delete cookies in your browser. Blocking essential cookies will break booking and sign-in. You can also opt out of Google Analytics at Google's opt-out, and manage Meta advertising at Facebook ad settings. Those links open the providers' own sites.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of your personal data, subject to legal retention requirements (such as tax and financial regulations).
Opt-Out: Withdraw consent for marketing communications at any time.
Portability: Request a portable copy of your data in a commonly used format.
Restriction: Request that we limit the processing of your data in certain circumstances.

When we delete your data we keep a record that your request was honoured — a reference code only, never your name or email — together with the booking and payment records the law requires us to keep, with your personal details removed.

To exercise any of these rights, contact us at [email protected] or call (954) 342-4616. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Booking records: Retained for a minimum of 7 years as required by tax and hospitality regulations.
Payment records: Retained in accordance with financial record-keeping requirements and the data retention policies of our payment processors.
Marketing preferences: Retained until you withdraw consent or request deletion.
Loyalty program data: Retained for the duration of your membership and for a reasonable period thereafter.
Website analytics data: Anonymized and aggregated data may be retained indefinitely for trend analysis.
Messages and calls with our team: kept up to 3 years after the last message; call records 12 months.
Your guest profile and stay history: kept while you have a relationship with us and up to 7 years after your last stay, then anonymised.
Sign-in and security records: up to 12 months.

When personal data is no longer required, it is securely deleted or anonymized.

10. Children's Privacy

Breezes Bahamas welcomes guests aged 14 and older. We do not knowingly collect personal information from children under the age of 14. Our website and services are not directed at children under 14.

If you are a parent or guardian and believe that your child under 14 has provided personal information to us, please contact us immediately at [email protected] so we can take steps to remove that information from our systems.

11. International Transfers

Breezes Resort & Spa Bahamas is located in The Bahamas, and International Lifestyles, Inc., which operates our website and reservations services, is based in the United States. Your personal information may be transferred to, stored, and processed in The Bahamas, the United States, or other countries where our service providers operate.

When we transfer your data internationally, we take appropriate steps to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws. By using our website or services, you consent to the transfer of your information to these jurisdictions.

12. AI Assistant Apps

You can use Breezes apps inside AI assistants such as ChatGPT and Claude to ask questions about the resort, check live availability and prices, and start a booking. This section explains how we handle your information when you use one of these apps. The rest of this policy also applies.

12.1 What We Collect

The questions you ask our app
Your travel dates, number of guests and room preferences
If you start a booking: your name, email address, phone number and any requests you share
If you sign in to Breezes Rewards through an app: your member number and points details
Limited technical records of each request, such as which feature was used, whether it succeeded and when

12.2 What We Do Not Collect

Our apps do not collect your card details, passport or government ID numbers, passwords or sign-in codes, or your wider conversation history with the AI assistant. Payment always happens on breezes.com, never inside the AI assistant.

12.3 How We Use It

We use this information to answer your questions, check availability and prices, prepare your booking so you can complete it on breezes.com, connect you with our team, and keep the service secure. We do not use your AI app conversations for marketing unless you separately opt in.

12.4 Who Receives It

The AI assistant provider you use, which handles your conversation under its own privacy policy. See the OpenAI Privacy Policy (ChatGPT) and the Anthropic Privacy Policy (Claude).
Our reservations system and service providers, as described in Information Sharing.
The AI model provider that powers our assistant, which processes requests on our behalf.
The resort, to fulfil your stay.

We do not sell this information.

12.5 How Long We Keep It

Details from a completed booking are kept as a booking record, as described in Data Retention.
Details for a booking you do not complete are deleted after 30 days.
Technical records of requests are deleted after 90 days.

12.6 Your Choices

You can disconnect our app at any time in your AI assistant's settings.
You can manage or delete your chats with the AI assistant provider through that provider.
To access, correct or delete the information we hold, contact us as described in Contact Information.
Our apps are not intended for anyone under 14.

AI answers can contain mistakes. The price and terms shown on breezes.com before you pay are the ones that apply to your booking.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice (such as by posting a notice on our website or sending you an email).

We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your personal information, please contact us:

Email: [email protected]
Phone: (954) 342-4616
Local (Bahamas): (242) 424-8704
Address: Breezes Resort & Spa Bahamas, 1 Breezes Lane, Cable Beach, Nassau, The Bahamas

This document is provided for informational purposes. Please consult with legal counsel for specific questions regarding your rights and obligations.